Retreat Vacations FAQ
Your arrival instructions will be sent to the email you provide first thing on the morning of your arrival. This email includes the property address, Wi-Fi password, gate code, door code, instructions for using the door code, and check-out instructions.
Check-in is at 4:00 pm Central on the day of your arrival. If you would like to check in earlier please email us at firstname.lastname@example.org at least 24 hours before your stay and we will try to accommodate you. Early check-ins are $25 + tax.
Check-out is at 10:00 am Central on the day of your departure. If you need to check out later, please reach out to us at email@example.com at least 24 hours before your check-out time and we will try and accommodate you. Late check-outs are $25 + tax. If you fail to leave by your check-out time without coordinating with us prior, you will be charged a $50 late fee.
Yes. While occasionally guests will leave supplies after their stay, there is no guarantee that any consumable items will be in the home when you arrive.
Although some of the homes may have these things it is not required for the homes to have the following items: Beverages, food, laundry detergent, coffee and filters, spices, salt and pepper, firewood, lighters and matches, hairdryers, iron, and ironing board, extra blankets, flashlights, and charcoal.
You are more than welcome to bring your own firewood (no restrictions), or you can purchase a bundle from Retreat Vacations for $20 + tax. You must call or email us by 3 pm Monday - Friday to ensure delivery. The bundle includes enough wood for one fire, a fire starter, and a lighter, all delivered to your door prior to arrival. If this is an option you are interested in, I can add it to your reservation. Thanks so much!
The kitchens in our tiny homes are fully stocked and contain full-sized appliances. You do not need to bring plates, utensils, glasses, pots, pans, coffee pots, toasters, etc. as they will be furnished.
There are currently seven homes that make pet exceptions upon request. These include The Seashore, The Alexander, Summit & Shore House, On the Edge, The Little Lodge, and Muse at Monteagle at Deer Lick Falls and Hudson Hill, Pushin' Time Hideaway, Wildwood Den, Shady Pines, and S'mores & More at Water’s Edge. Please note that Hudson Hill only allow dogs that are under 20 lbs, and Wildwood Den has a maximum of two 40 lb dogs per stay. You can view the availability calendar for all properties at a glance here. Please let us know in advance if you plan to bring your pet along to any of these locations. A fee of $100 + tax will be applied to your reservation.
A full refund will be given if the cancellation is made more than 30 days prior to the reservation's arrival date. Cancellations made within 30 days of the arrival date are no longer eligible for a refund, but you will be allowed to select new dates. The amount paid on the previous reservation will be credited toward the new one. You will be responsible for any increased rates due to holidays, seasonal changes, etc. but will be refunded the overpaid amount if rates decrease. A 48-hour notice is required to reschedule so that our calendar is open for other guests to have the opportunity to book.
Any items returned to the office by housekeeping will be mailed upon request for a fee of $5 plus the shipping costs. Items are not guaranteed to be found and Retreat Vacations assumes no responsibility for damages prior to or during the shipping process. Requests to have any items returned must be made within 5 business days of your stay. After that period, Items will be properly disposed of.
Great to hear! You can find more information about purchasing at The Retreat at RetreatTN.com or send an email to firstname.lastname@example.org for more details.